Quality of care and satisfaction of users attended by interns of the Growth and Development Control area
DOI:
https://doi.org/10.56294/shp2026376Keywords:
reliability, empathy, responsiveness, service evaluation, patient experience, humanized careAbstract
Introduction: The quality of healthcare is a key factor in ensuring user satisfaction, especially in services targeting early childhood, such as the Growth and Development Monitoring area. However, few studies evaluate the care provided by nursing interns in this context. Methods: A basic study was conducted with a quantitative approach, a non-experimental design, and a descriptive-correlational level. The population consisted of 850 mothers of children under five years of age cared for by interns in the CRED area. Simple random probability sampling was applied, obtaining a sample of 265 participants. Two validated questionnaires were used: one based on the Donabedian model to measure the quality of care and another adapted from SERVQUAL to assess satisfaction. Data were analyzed in SPSS v. 26 using descriptive and inferential statistics. Results: 100% of the users perceived a high level of quality in the human and environmental dimensions, while 89.8% did so in the technical dimension. Regarding satisfaction, 100% reported a high level of reliability and responsiveness, and 99.6% reported a high level of empathy. A positive and significant correlation was identified between the quality of care and satisfaction (r = 0.211; p = 0.001). Conclusions: It was concluded that the quality of care provided by nursing interns was positively related to user satisfaction, demonstrating good training performance in real-life healthcare settings.
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